FAQs

Once your order is shipped, you will receive a tracking link via SMS and email. You can also track it from the “My Orders” section in your WAFF account.

You will receive an order confirmation email and SMS immediately after successful payment or order placement (for COD).

Orders are usually delivered within 3–7 business days depending on your location.

Yes, COD is available on eligible pincodes. Availability will be shown at checkout.

We accept UPI, credit cards, debit cards, net banking, and Cash on Delivery (where applicable).

If the amount is deducted but no order confirmation is received, please wait 30 minutes. If the issue persists, contact our support team with payment details.

Go to the cart page and click the “Apply” button in the coupon section. You do not need to manually enter any code if an eligible coupon is available.

No, only one offer can be applied per order.

Coupons may not apply if:

• The minimum order value is not met
• The offer has expired
• The product is excluded from the offer

Shipping may be free above a certain order value. Any applicable shipping charges will be shown at checkout.

Please record an unboxing video and contact us within 3 days of delivery. Our team will assist you with replacement.

Contact support within 3 days of delivery with images and your order number.

Due to hygiene reasons, opened or used products cannot be returned.

If approved, refunds are processed within 7–10 business days to the original payment method.

Each product page clearly mentions the suitable skin or hair type. Please check product details before purchase.

Yes, WAFF products are cruelty-free.

We avoid harmful ingredients where possible. Please refer to the ingredient list on each product page for full transparency.

Results vary by individual and product type. With consistent use, visible improvement is typically noticed within a few weeks.

Yes, it is safe for regular use unless otherwise mentioned on the product label.

Most products have a shelf life of 24 months from the manufacturing date. Please check the packaging for exact details.

No, you can checkout as a guest. However, creating an account helps you track orders easily.

Please ensure your number is entered correctly. If the issue continues, contact support.