Refund policy

At WAFF, your satisfaction matters to us.
If something isn’t right, we’re here to help, within the guidelines below to ensure fairness and hygiene safety.

1. Return Eligibility

• Returns can be requested within 3 days of delivery.
• Products must be unused, unopened, and in original packaging with seals intact.
• Opened or used products cannot be returned due to hygiene and safety reasons.

Products purchased during sale or with coupon codes are not eligible for return due to change of mind. However, they remain eligible for replacement in case of damage or incorrect delivery.

2. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item

Please contact us within 3 days of delivery.

To help us resolve this quickly, share:
• Your order number
• Clear photos
• An unboxing video (if available)

Once verified, we will arrange a pickup and send a replacement at no additional cost.

3. Replacements

Replacements are offered for:

• Wrong product delivered
• Damaged product
• Manufacturing defects

Subject to verification.

4. Refunds

Refunds are issued only when:

• A replacement cannot be arranged
• The product is unavailable

Approved refunds will be processed to the original payment method within 7–10 business days after inspection.

Shipping charges (if any) are non-refundable.

5. How to Initiate a Request

Email us at:

support@waffproducts.com

Include:
• Order number
• Issue description
• Supporting photos or video

Our support team will guide you through the next steps.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products
• Tampered packaging
• Gift cards
• Sample packs