Shipping policy

At WAFF, we aim to deliver your products safely and on time. Please read the details below to understand how shipping works.

1. Shipping Coverage

We currently ship across India.

If your PIN code is not serviceable, you will be notified at checkout.

2. Order Processing Time

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sale periods or high-demand launches, processing time may slightly increase.

You will receive a confirmation email or SMS once your order is successfully placed.

3. Delivery Time

Estimated delivery timelines:

• Metro cities: 2–4 business days
• Other cities and towns: 3–7 business days
• Remote locations: 5–8 business days

Delivery timelines may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be available on selected orders or promotional campaigns.

Shipping charges are non-refundable.

5. Cash on Delivery (COD)

We offer Cash on Delivery in most serviceable areas.

Please note:

• A small convenience fee may apply to COD orders (if applicable).
• Orders placed using COD must be accepted at the time of delivery.
• Repeated refusal of COD orders may lead to restriction of COD access in the future.

6. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.

You can use this link to track your shipment in real time.

If you do not receive tracking details within 48 hours of placing your order, please contact us at: support@waffproducts.com

7. Delivery Attempts

• Our courier partners will attempt delivery up to 2–3 times.
• If the order is undelivered after multiple attempts, it may be returned to us.

In such cases, re-shipping charges may apply.

8. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur.

If your order is significantly delayed or marked as delivered but not received:

• Contact us within 48 hours of delivery notification.
• We will coordinate with the courier partner to resolve the issue.

WAFF is not responsible for delays caused by incorrect shipping details provided by the customer.

9. Address Changes

If you need to update your delivery address:

• Contact us within 6 hours of placing your order.
• Address changes may not be possible once the order has been shipped.

10. International Shipping

We currently do not offer international shipping.

Contact

If you have any questions regarding shipping, please contact us at:
support@waffproducts.com